Frequently Asked Questions

How long will it take for an award to be done?
"Normal" production time is 5 to 10 days, larger quantities may require 10 to 20 days. Some special order items, such as bronze tablets, may require additional time. A "delivery date" will be confirmed with each order. Please be sure to inform us of your event date. Special "Rush" services are available on most items. The "rush" services consist of our "Express Service", which is shipment/delivery within 48 hours and our ""Priority Service"", which is shipment/delivery within 24 hours. Both of these services are offered for a nominal fee.

Can you deliver my order when it is complete?
Yes. We ship around the world. So whether you need it delivered "down the street" or around the world, we'll be able to accommodate. We will ship your order via UPS Ground unless otherwise instructed. Expedited shipping is also available upon request. There will be a shipping charge assessed and we will add the cost of the freight to your invoice.

Are you able to produce custom designed awards?
Yes. Using our creative resources, we can design and execute an award that will be unique to your organization. We maintain a complete art department, as one of the important services offered to our customers. Custom awards are a large part of our business. Let us turn your concepts into reality. Challenge us by contacting us today!

Do you discount for large quantities?
Yes. Awards and ad specialties have certain "economies of scale" that allow for quantity discounts. Also with our buying group affiliation we are able to pass along substantial savings to our customers.

Do you have a catalog that you can send out?
We have a number of catalogs available that cover the various markets and product lines that we manufacture. Let us know what your specific need is and we will send the appropriate catalog. A number of our stock catalogs are already on-line. Catalogs to choose from are: Corporate Award; Trophy; Soccer-Tournament Direct; Ad-Specialty and Imprinted Sportswear. Click here to request a printed catalog today

Do you have our logo on file?
Most probably, yes. If not mail, e-mail or drop off camera-ready artwork of your logo and we'll reproduce your logo on just about anything you can imagine. If you do not have "camera ready" of your logo, we can take your "stick-man" drawing and make it into "camera ready" for you with our fully staffed graphics department (for a fee of course, $35.00 per hour, minimum 1 hour).

What if my awards are damaged or engraved incorrectly?
In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name) we will still replace the incorrect piece(s) as quickly as possible for a nominal fee. Regardless of the error we will make every effort to have the corrected awards to you in time for your presentation. If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or Federal Express inspection. Please contact us as soon as possible.

Can I return any items for a refund?
No product may be returned without the prior approval from our customer service department. Because of the highly personalized nature of the awards products, only items recieved incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipent. Please contact us to discuss this on a case-by-case basis.

What type of artwork do you accept or need?
Please click here for artwork requirements.

Do you do donor recognition awards or walls?
Yes. We have done a number of small and large; non-descript and high profile installations, recognizing the unselfish gifts of many individuals and organizations. We can work in any number of mediums from Glass, Wood, Corian, Metal, Stone or whatever the design will call for to execute the recognition of these philanthropists.

Do you produce custom promotional products?
Yes. Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine promotional product or award product. We can manufacture it internally or source it globally at a number of our factories offshore.

Rush Charges
Rush Charges are calculated during checkout based upon when you need your order in-hands. Please contact customer service for any specific questions.


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